Dessliy Limited Warranty – 2 Years

Dessliy products are designed for lasting quality and performance. This Limited Warranty applies to all Dessliy wood doors, panels, and rolling door hardware purchased from Dessliy or authorized retailers.

  • Warranty Period: 2 years from the date of original purchase.
  • Coverage: This warranty applies only to defects in materials or workmanship that render the product unfit for normal and recommended use.
  • Eligibility: Valid only for the original purchaser; not transferable. No dealer, distributor, or representative may modify or extend this warranty.

Contact for Warranty Apply

What Is Covered

  • Manufacturing defects in materials or workmanship for doors, panels, or hardware.
  • Products that fail under normal, intended use within the 2-year period.

What Is Not Covered (Exclusions)

1. Natural Wood Movement and Warp
  • Wood is a natural material and may expand, contract, or warp due to changes in humidity, temperature, or moisture.
  • Allowable Warp (Not Covered):
    Doors up to 6’8″ tall and 36″ wide: warp up to ¼” (6 mm) in any plane is normal.
    Doors taller than 6’8″, up to 8′ tall and 42″ wide: warp up to ½” (12 mm) is normal.
    Doors larger than these dimensions: warp is not warranted.
  • Industry Reference: The Architectural Woodwork Institute (AWI) allows warp up to 0.25–0.5% of door height as acceptable. For an 8′ (96″) door, ½” warp is considered normal.
2. Surface Checks, Cracks, and Knots
  • Minor surface cracks, splits, or knots are natural characteristics of solid wood.
  • Not Covered:
    Cracks less than 1/8″ (3 mm) wide and less than 2″ (50 mm) long.
    Knots that may shrink, crack, or discolor over time.
  • Reference: Solid wood can shrink 1–3% tangentially; small checks and knot changes are expected.
3. Finish and Appearance Issues
  • Variations in wood color, grain pattern, or finish are normal.
  • Not Covered:
    Fading or discoloration of stain/paint due to UV light or age.
    Minor scratches, dents, or surface imperfections from handling.
  • Industry Insight: Premium prefinished doors can show 10–15% variation in color or sheen due to wood species and stain absorption.
4. Damage from Improper Use or External Factors
  • Dessliy does not cover damage from:
    Misuse, abuse, accidents, or mishandling
    Fire, flood, earthquake, hurricane, storm, tornado, or other natural disasters
    Overloading hardware beyond its intended purpose
5. Modifications or Unauthorized Alterations
  • Alterations without Dessliy authorization void the warranty.
  • Examples:

    Reducing door height by more than 1″ (25 mm) from bottom rail or ½″ (12 mm) from top rail
    Reducing width by more than ½″ (12 mm) from either side
    Drilling, cutting, or refinishing the door in a way that affects structure or performance
6. Improper Installation or Maintenance
  • Damage due to incorrect installation or failure to follow recommended maintenance is not covered.
  • Hardware exceptions: Over-tightening, improper alignment, or lack of periodic lubrication leading to malfunction is excluded.

Warranty Claim Procedure

To request service under this warranty, the original purchaser must:

  1. Provide proof of purchase, including order number and purchase date.
  2. Submit clear photos and/or video of the product showing the issue to Dessliy Customer Service at info@dessliy.com.
  3. Dessliy may require the product to be returned for inspection before processing the claim.
  4. Shipping costs to and from Dessliy are the responsibility of the purchaser, unless otherwise authorized.

Providing detailed visual evidence helps Dessliy verify the claim quickly and accurately, ensuring faster resolution and appropriate remedies.

Remedies

Upon verification and approval of a warranty claim, Dessliy may, at its discretion:

  • Replace the defective product or part at no cost
  • Refund the partial purchase price paid by the original purchaser
  • Provide a replacement at a reduced cost, if applicable

This warranty represents the sole and exclusive remedy. Dessliy is not liable for indirect, incidental, or consequential damages, including labor costs. All implied warranties, including merchantability or fitness for a particular purpose, are excluded to the extent permitted by law.