RETURN & REFUND POLICY

Custom Products (Non-Refundable for non-quality-related reasons)
Defective Items must be Reported within 7 Days.
All approved returns and refunds will be processed within 30 days.

Thank you for shopping with Dessliy. Please review our refund and return policy carefully.

1. Custom Products (Non-Refundable)

  • All customized or made-to-order products are non-refundable and non-returnable, except where required by law.
  • Once a custom order is placed, it cannot be canceled, returned, or refunded for non-quality-related reasons.
  • This ensures that Dessliy can provide high-quality, personalized products tailored to your order.

2. Damaged or Defective Products

If you receive a product that is:

  • Defective due to manufacturing issues, or
  • Damaged during shipping,

please contact us within 7 business days of receiving your order.

To help us process your request efficiently, please provide:

  1. Your order number and purchase date
  2. Clear photos or videos showing the issue

Dessliy may require the product to be returned for inspection. Shipping costs to and from Dessliy are the responsibility of the purchaser, unless otherwise authorized.

3. Return & Refund Processing

Once your claim is reviewed and approved:

  • Dessliy will provide a replacement or refund, depending on the situation.
  • All approved return or refund requests will be processed within 30 days.
  • Refunds will be issued to the original payment method.

4. Contact Us

For all return or refund requests, please contact:

📧 info@dessliy.com