F.A.Q.
FAQs for Custom Barn Doors
How do I choose the right size?
You can follow our step-by-step tutorial by clicking ‘View Details’ to choose the right size. Or contact us, simply provide your doorway measurements, and we will help you select the most suitable size.
What wood types are available?
Currently, we only offer solid pine for our barn doors.
Can I choose the finish?
Yes! We offer multiple finish options. If you have a special requirement, please contact us for customization.
How many panels can I choose?
The number of panels can be selected based on the door style you want.
Can I customize the door style?
Yes, the door style can be customized according to your needs. If you’re unsure, you can refer to our door style templates for guidance.
Are handles and hardware included?
No, handles and hardware are not included and need to be purchased separately. You can choose from our accessories or buy your own.
Do you offer installation services?
We provide paid on-site installation in areas near Los Angeles. Pricing varies based on distance, and you can select this option at checkout.
How long does it take to ship?
Production starts immediately after your order. Typically, your door will ship within 5 business days.
How do I install my custom door?
We provide detailed installation guides. If needed, you can contact us for one-on-one guidance at no extra cost.
Is the wood eco-friendly?
All our wood is sustainably sourced and finished with low-VOC, eco-friendly stains and paints.
What is your return and warranty policy?
Since our doors are custom-made, we do not accept returns or exchanges for reasons other than product quality. For any quality issues, refunds or exchanges are supported within 30 days. Our doors come with a 2-year warranty. For full details, please refer to our policies.
FAQs for Order and Shipping
Do you offer free shipping?
Yes. We offer FREE shipping on all barn door orders. No minimum purchase required.
How long does it take to process my order?
All orders are processed within 5 business days after payment is confirmed.
(Weekends and public holidays are not included.)
What is the estimated delivery time?
For customers in the United States, delivery typically takes 7–15 business days after shipment.
Please note that delivery times may vary due to location, weather, or carrier delays.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive a tracking number by email so you can follow your delivery in real time.
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Returns & Exchanges FAQ
Do you accept returns?
Because our barn doors are custom-made, we do not accept returns for non-quality-related reasons (such as incorrect measurements or change of mind).
What if my door arrives damaged or defective?
If there is a quality issue or shipping damage, we support returns or exchanges within 30 days of delivery. Please contact us with photos of the issue so we can assist you promptly.
Is there a warranty?
Yes. All barn doors come with a 2-year warranty covering manufacturing defects.
Who covers return shipping for defective items?
If the return is due to a confirmed quality issue, we will work with you to provide a suitable solution, including replacement or return arrangements.